You can download your product as many times as you would like. If your installation fails then we recommend you do the following:

• Delete the downloaded file completely off your system
• Clear your web browser’s cache
• Download your product again

We also always recommend using a stable, wired internet connection as using WI-FI to download larger files can sometimes result in dropouts, therefore corrupting the download and deeming it unusable.

If you try all of the above and are still experiencing issues, please feel free to contact us through our Help Centre here with the following information:

• The operating system you are using including its version number
• Which host/DAW application you are currently using (Ableton Live, Cubase, Logic, etc.)
• Screenshots showing any errors you're receiving

I can’t download my software - can you send me a physical product?

All of our software is only available as a digital download, so unfortunately we are unable to supply any physical versions.

To help you download we recommend that you try using a download manager to help stabilise and speed up the download.

I am having problems downloading Free/Trial installers

In some cases, certain plugins are not hosted on our servers. If you experience problems downloading the plugins, please enable the pop-up windows in your browser for www.pluginboutique.com only.

Here's an article on how you can do it - http://www.wikihow.com/Disable-Popup-Blockers

I've Downloaded The Wrong Format For My Computer, How Can I Fix This?