If you're experiencing payment issues, we recommend following the steps below.
1. Check your payment method is accepted
We currently accept the following payment methods:
VISA
Mastercard
AMEX
Maestro
JCB
Apple Pay
Google Pay
PayPal / PayPal Credit / PayPal Pay Later
Klarna
We do not accept cash, bank transfers, cheques, gift cards or pre-paid cards. Further information regarding payments can be found here.
2. Clear cache and cookies or use a different web browser
Sometimes, cookies can be out-of-date, fragmented, or corrupted. Clearing your cookies and cache will help the payment process with the most up-to-date site information.
If you do not know how to do this, please select the browser you are using below to access a guide:
Using a different web browser or updating your browser has also been known to resolve some payment issues.
3. Contact your bank/card provider
If you are still having issues with completing your transaction, we recommend contacting your bank/card issuer to ensure they're not blocking the transaction. This sometimes occurs if you are attempting to purchase for the first time, or if you're using a new card.
UK and Applicable EU Territories (Klarna)
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. https://www.klarna.com/uk/terms-and-conditions/.
US (Klarna)
*CA resident loans made or arranged pursuant to a California Financing Law license. https://www.klarna.com/us/terms-of-use/.
Good to Know
Klarna's financing products are issued by WebBank (member FDIC) in partnership with Klarna.
4. Check your order for verification
Another reason that you may be having trouble creating a purchase is that your order was flagged for verification. Below you can find more information on how to verify your order:
https://help.pluginboutique.com/hc/en-us/articles/6233308349716-My-order-needs-to-be-verified