Payment Terms and Conditions

We currently accept the following payment methods:

VISA
Mastercard
AMEX
Maestro
JCB
Apple Pay
Google Pay
PayPal / PayPal Credit / PayPal Pay Later
Klarna

We do not accept cash, bank transfers, cheques, gift cards or pre-paid cards. Further information regarding payments can be found here.

Please note: we are not able to accept payments made using a virtual bank account.

You, as the customer must agree to pay all applicable fees and charges (including any applicable taxes). All prices are unit prices.

Further information regarding our Terms & Conditions can be read here.

Do I have to create an account to make a purchase?

A Plugin Boutique account is indeed required (but not essential pre-purchase) to make an order with us and you can register for an account here.

If you do not have an account registered with us, you can also checkout as a guest and you can find more information here on how to create a Plugin Boutique account.

After making a purchase, your product downloads/licence codes will be available for you in your Library.

The benefit of user accounts allow you to store and access all of your product downloads and licences in one safe place.

Can I make a purchase over the phone?

All transactions must be processed through our online website checkout using a registered Plugin Boutique customer account. If you wish to register an account with us you can do so here.

Alternatively, you can checkout as a guest by following the steps in this how do I make a purchase? guide.

Currency

All payments are made in Great British Pounds (when based in the UK), Euro (when based in Europe) and United States Dollars (when based in the US & Rest of the World). Prices displayed in Japanese Yen are only an approximation and the actual exchange rates applied by the banks at the time of purchase may vary.

Please note: Dollar prices are in US Dollar (USD) currency and are not Australian Dollar (AUD) or Canadian Dollar (CAD).

Currency Conversions

Please note that the amount you pay may slightly vary due to your bank’s/PayPal's own currency exchange rates.

Promotional Sale Prices

When checking out any of the discounts that we offer in our Deals section and/or newsletter emails, please note that any prices we include in our sale banner graphics are only applicable and available to you when you are based in the respective territory. For example, if you see a USD ($) price displayed but are based in Europe, you will be subject to a different Euro price that is inclusive of your native VAT rate.

If you do not see your native currency displayed on any sale banner that we advertise, you can simply add the discounted software to your account cart and reference the total price you will be charged if you decide to make a purchase with us.

Refund Policy

You can find details of our Refund Policy here.

Please note: Should you qualify for a refund, we can only return the amount back to the original method of payment (bank account) and we cannot provide in-store credit.

I'd like to purchase a gift card

Unfortunately, we are currently unable to offer gift cards/certificates.

We recommend checking out our Buying a Product as a Gift article to read further information on how to purchase a product as a gift.

If I purchase software from you, will you share my contact details with the manufacturer?

In certain cases, sending your email and product name is a required part of software delivery. Some plugin developers embed your email and/or username in the program itself as part of anti-piracy measures.

If you are experiencing issues with purchased software and we require the manufacturer's assistance to resolve these problems, we will always ask you to confirm whether you are happy for us to share your email address with them before contacting them.

Do I have to sign up to your newsletter to make a purchase?

We do recommend signing up to our newsletter to keep up-to-date with all current and upcoming promotions, but you are not obligated to subscribe to our newsletter if you do not wish to.

For further information on how to subscribe to our newsletters, please click here.

I have entered a valid VAT number but the VAT amount is not being deducted...

Our system is connected to the European Union’s VAT validation system. We have to do this in order to be certain that the VAT number you have provided exists.

On some occasions this system may return with an error stating your VAT number is not valid, thus not allowing you to proceed with your order.

If this issue occurs, we recommend that you simply delay completing your order and try again shortly afterwards. If you continue to experience issues, please open a support ticket here and we'll be happy to assist you in resolving the problem.

The validation of VAT numbers can also be checked here.

What is Virtual Cash?

Virtual Cash is one of our ongoing loyalty schemes. You will earn 5% of your total spend back in Virtual Cash with each transaction, which can allow you to save enough Virtual Cash to purchase plugins FREE of charge!

For more information on how to use your virtual cash, please refer to this guide.

Educational Discounts

For more information on the educational discounts we offer and how to apply for them, click here.

What if I purchase a product that my OS or DAW does not support?

Please ensure that the product you have purchased supports your relevant platform prior to making a purchase, by checking the System Requirements listed towards the bottom of each product page.

Note: We also highly recommend downloading FREE trial versions of products that we offer to test out compatibility on your computer, as various manufacturers do not offer refunds for product licences after they have been purchased and registered/activated.

For more information about plugin formats to help you decide on what to purchase, please click here.

If you have accidentally purchased a product that is not compatible with your system, please submit a request and we will try our best to offer a solution.

UK and Applicable EU Territories (Klarna)

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. https://www.klarna.com/uk/terms-and-conditions/.

US (Klarna)

*CA resident loans made or arranged pursuant to a California Financing Law license. https://www.klarna.com/us/terms-of-use/.

Good to Know

Klarna's financing products are issued by WebBank (member FDIC) in partnership with Klarna.