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  1. Plugin Boutique
  2. Frequently Asked Questions
  3. Frequently Asked Questions

Frequently Asked Questions

  • I can't log into my account
  • My order needs to be verified
  • How can I download the trial version of a plugin?
  • Where can I find my serial number/activation code?
  • I've purchased a second copy of a product I already own, where can I find my license?
  • Where can I find my courses?
  • Where do I find my product user manual?
  • My serial isn't working, what can I do about it?
  • How can I view prices in my preferred currency?
  • Can I get a refund?
  • I'm experiencing technical issues with my software
  • Do I have the correct version of Native Instruments Kontakt?
  • Plugin Formats Explained (VST, AU, AAX, etc)
  • How do I contact you?
  • I've submitted a support request and haven't received a reply
  • I want to transfer my licence to someone else
  • How does the Rewards+ Scheme work?
  • What is Virtual Cash and how can I use it?
  • I've purchased something that's now on sale - can I receive a refund for the difference?
  • How do I clear cookies & cache in my browser?
  • What is a Crossgrade?
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