Frequently Asked Questions
- I can't log into my account
- My order needs to be verified
- How can I download the trial version of a plugin?
- Where can I find my serial number/activation code?
- I've purchased a second copy of a product I already own, where can I find my license?
- Where can I find my courses?
- Where do I find my product user manual?
- My serial isn't working, what can I do about it?
- How can I view prices in my preferred currency?
- Can I get a refund?
- I'm experiencing technical issues with my software
- Do I have the correct version of Native Instruments Kontakt?
- Plugin Formats Explained (VST, AU, AAX, etc)
- How do I contact you?
- I've submitted a support request and haven't received a reply
- I want to transfer my licence to someone else
- How does the Rewards+ Scheme work?
- What is Virtual Cash and how can I use it?
- I've purchased something that's now on sale - can I receive a refund for the difference?
- How do I clear cookies & cache in my browser?
- What is a Crossgrade?